Returns & Refunds
We want you to love every treat! If you're not satisfied, we're here to help.
We Accept Returns For:
- Damaged or defective products
- Incorrect items received
- Products that arrived expired or spoiled
- Missing items from your order
Non-Returnable Items:
- Products opened or partially consumed (unless defective)
- Gift boxes with personalized notes (unless damaged)
- Items not in their original packaging
- Products past 48 hours from delivery
- Contact Us Within 48 Hours
Email us at support@lankatreats.com with your order number and photos of the issue
- Wait for Approval
Our team will review your request and respond within 24 hours
- Return or Replacement
We'll arrange pickup (if applicable) or send a replacement at no extra cost
Refund Processing
- Approved refunds are processed within 5-7 business days
- Refunds are issued to the original payment method
- Bank processing may take an additional 3-5 business days
- You'll receive an email confirmation once refund is processed
Partial Refunds
If only some items in your order have issues, we can process a partial refund for those specific items while you keep the rest of your order.
If you receive a damaged or defective subscription box, please contact us immediately. We'll send a replacement box at no charge.
To cancel future subscription deliveries, visit your account dashboard.
Have questions about returns or need to report an issue? We're here to help!
Email Support
support@lankatreats.comPhone Support
+94 77 123 4567 (Mon-Fri, 9AM-6PM IST)